Case Studies

Redesigning Navigational Framework for a Claims Enterprise • DecisionPoint

DecisionPoint’s side navigation had grown without a governing structure ie. global and contextual systems co-existing without clear hierarchy, making every new feature a negotiation with ambiguity. I led the re-architecture from the ground up: defining a five-layer hierarchy, unifying the claim tree, and documenting the interaction principles that let the system scale gracefully as the product grows.

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Reducing Cognitive-Load in High Stakes Operations• MRS Portal

Streamlining medical reporting for nurses
We redesigned the MRS workflow to cut report time from 8 hours to under 60 minutes. The result? A cleaner, faster, more intuitive tool that supports real care work behind the scenes.

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Reimagining Airline Loyalty through AI• POC

Led a team of 15 designers on a POC to boost engagement for an airline’s MileagePlus program. We designed a seamless, AI-powered travel experience with personalized itineraries, real-time recommendations, and goal-based rewards turning loyalty into a rewarding adventure.

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Modernizing a Legacy SaaS Experience• TurnTime Portal

Redesigned legacy application in a warehouse management system to improve task efficiency and reduce operational bottlenecks. Focused on usability and clarity to empower ground staff with intuitive tools that support faster, error-free operations.