— a Senior Product Designer specializing in complex systems, service design, and AI-enabled product experiences.
I design digital systems at the intersection of behavior, culture, and strategy.
With over six years of experience across enterprise UX and research-led product design, I translate complex operational challenges into intuitive, high-impact experiences. My background in sociology and economics informs a structural approach to design, considering incentives, identity, access, and power dynamics alongside usability.
From building an insurance operations portal to leading a 15-member team on an AI-enabled airline loyalty transformation, I operate comfortably between strategy and execution, delivering solutions that are not just usable, but systemically sound.
My Work
DP Navigation Redesign
A navigation re-architecture that clarified ownership between global and contextual systems, unified claim hierarchies, and introduced predictable layered behaviors. The result was a scalable infrastructure capable of supporting long-term product growth.
MRS Portal
Streamlining medical reporting for nurses
We redesigned the MRS workflow to cut report time from 8 hours to under 60 minutes. The result? A cleaner, faster, more intuitive tool that supports real care work behind the scenes.
Reimagining Airline Loyalty with AI
Led a team of 15 designers on a POC to boost engagement for an airline’s MileagePlus program. We designed a seamless, AI-powered travel experience with personalized itineraries, real-time recommendations, and goal-based rewards turning loyalty into a rewarding adventure.
Payrates Management Application
Redesigned legacy application in a warehouse management system to improve task efficiency and reduce operational bottlenecks. Focused on usability and clarity to empower ground staff with intuitive tools that support faster, error-free operations.